“Working with the Raspberry Team to bring in a whole new working process was a smooth and easy transition. The Raspberry guys fully understood the requirements of the end users and helped us develop ways to get the best out of the Application and the users every step of the way. No problem was too big or too small and everything was dealt with in a systematic manner that ensured the understanding of everyone involved. 

The electronic Penalty Fares system has completely changed the way in which we operate our revenue protection strategy. It is faster, more efficient and offers persons receiving a Penalty Fare quick and easy ways to pay or appeal without unnecessary red tape and complex routes to finalisation.
 
This in turn allows us to be more effective and efficient, ultimately save money whilst ensuring that we have a seamless end to end process for both users and passengers.” 

“The Raspberry Teams TIPS system gave us the confidence to make the switch over from a paper based system to a “live” digital system. From the initial meeting, where they presented the product and explained how the Application and Software worked as well as how this could be implemented and used – they were impressive and they have gone on to provide great service, a very effective product and outstanding product support.

TIPS has allowed us to increase productivity. Our customers can access online payment immediately and in the Backoffice we are able to deal with queries, appeals and customer service issues in a live environment. It has given Revenue Inspectors the ability to check details quickly and deal with serial offenders effectively.
 
At Transpennine we have seen the number of UFNs/PFNs issued increase as well as a marked increase in those that are settled. TIPS has streamlined the debt recovery process for us and is assisting in driving down ticketless travel on our network.”