Why do our rail company customers love TIPS software?

CASE STUDY

It speeds up the entire administration process, saving staff lots of time and dramatically reducing “spoilt notices” where the revenue cannot be collected.  TIPS software instantly verifies a passenger’s address and PFN history, making it much harder to defraud or provide incorrect data.  


Over time, using Raspberry Software products alters rail passengers’ perceptions about the risks of being caught boarding your trains without the correct ticket. This leads to behaviour changes, which further increases revenue.  

CASE STUDIES

Here's what our clients say about our software:  

CASE STUDY ONE

Siobhan Bradshaw

Southeastern General Manager Revenue, Crime and Enforcement

“Working with the Raspberry Team to bring in a whole new working process was a smooth and easy transition. The Raspberry guys fully understood the requirements of the end users and helped us develop ways to get the best out of the Application and the users every step of the way. No problem was too big or too small and everything was dealt with in a systematic manner that ensured the understanding of everyone involved. 


 The electronic Penalty Fares system has completely changed the way in which we operate our revenue protection strategy. It is faster, more efficient and offers persons receiving a Penalty Fare quick and easy ways to pay or appeal without unnecessary red tape and complex routes to finalisation.
 
This in turn allows us to be more effective and efficient, ultimately save money whilst ensuring that we have a seamless end to end process for both users and passengers.” 

Ashley Judge
Revenue Protection Compliance Manager

“The Raspberry Teams TIPS system gave us the confidence to make the switch over from a paper based system to a “live” digital system. From the initial meeting, where they presented the product and explained how the Application and Software worked as well as how this could be implemented and used – they were impressive and they have gone on to provide great service, a very effective product and outstanding product support.


TIPS has allowed us to increase productivity. Our customers can access online payment immediately and in the Backoffice we are able to deal with queries, appeals and customer service issues in a live environment. It has given Revenue Inspectors the ability to check details quickly and deal with serial offenders effectively.
 
At Transpennine we have seen the number of UPFNs issued increase as well as a marked increase in those that are settled. TIPS has streamlined the debt recovery process for us and is assisting in driving down ticketless travel on our network.”

CASE STUDY TWO

Interested? 

Get in touch to explore Raspberry Software’s recommended solutions for your rail business. 

We’d love to hear from you, especially if you work in the rail industry and want to explore how our mobile software can help your business to improve its reliability and profitability.


For products information please email info@raspberrysoftware.com

Telephone +44(0)1394 387386

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ADDRESS

9 Deben Mill Business Centre

Old Maltings Approach

Melton

Woodbridge

Suffolk

UK

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