Our annual Revenue Protection Seminar is back. On 15 October, we’ll be bringing together around 80 senior rail industry representatives in Birmingham for our third annual event, where we’ll also be unveiling our new unified revenue protection system for train operating companies (TOCs).
The event will provide an opportunity for TOCs and senior industry figures to share experiences, learn from peers and explore how technology, collaboration and cross-industry knowledge can support more effective approaches to revenue protection.
A changing revenue protection landscape
This year’s seminar comes at a time when revenue protection teams are facing an increasingly complex operating environment.
Fraud methodologies are evolving alongside the growing use of tap-and-go and other contactless payment methods, while many teams continue to rely on manual processes to investigate and manage fraudulent activity.
The scale of the challenge is significant, with the Rail Delivery Group previously estimating that between £350 million and £400 million is lost each year through fraud and ticketless travel.
For us, that makes it increasingly important to look at how technology can support revenue protection teams and how the industry can share what is working in practice.
Bringing revenue protection processes together
Our new unified software system brings existing penalty and prosecution processes together into a single software application.
The aim is to give TOCs a more joined-up approach to managing revenue protection, while allowing amendments to be made quickly and cost-effectively in response to future changes in regulation and industry requirements.
The new system builds on our recent development of revenue protection technology, including the launch of our Fraud Module in August.
The Fraud Module brings fraud-related data and processes together in one system, helping teams identify, investigate and manage increasingly complex cases.
As Peter Jarvis, our CEO, explains: “Revenue protection is evolving rapidly, whether that’s because of new payment technologies, evolving fraud methods, changes in regulation or the increasing complexity of the cases teams are dealing with.
“That makes it more important than ever for the industry to share experience and look at what is working in practice.”
Our seminar has grown considerably since we launched it, which reflects the appetite across the industry for open discussion and practical knowledge sharing. This year, we’re particularly pleased to be bringing together representatives from both rail and tram, alongside unveiling our latest technology.
More than a technology showcase
We’ll also hear from Jake Micsak of Waynova Group, who will discuss the group’s global rail technology offering and its benefits for the UK market.
Two interactive workshops will give delegates the opportunity to discuss practical revenue protection challenges, share experiences and explore how approaches differ across organisations.
For the first time, we’ll also welcome senior representatives from the tram sector, reflecting the increasingly complex revenue protection environment across different forms of public transport.
While we’re excited to unveil our latest system, the seminar isn’t simply about showcasing Raspberry Software.
It’s about creating a forum where people working in revenue protection can have honest conversations about the challenges they face, learn from one another and consider what the future needs to look like.
That dialogue is essential if we are going to develop more effective and sustainable approaches to revenue protection across the transport network.
We’re looking forward to welcoming our guests to Birmingham on 15 October and continuing the conversation about how the industry can work together to meet the changing revenue protection challenge.
The Revenue Protection Seminar takes place at the Burlington Hotel in Birmingham on 15 October.
For more information, and to secure your place, contact jules.hollows@raspberrysoftware.com.
